‘Whether you are a hospitality professional, an aspiring leader, or simply someone committed to personal growth and achieving customer excellence, this book will undoubtedly leave a lasting impact. I am confident that, like me, you will find its message both inspiring and transformative.’
—
Robert Richardson FIH MI
– CEO, Institute of Hospitality
Positive customer experiences are the key to shaping human experience overall – with powerful benefits for both you and your organisation.
The C.A.R.E. Model unlocks the secret of creating a truly transformative customer experience. It bridges the gap between personal well-being and professional success, creating a strong synergy that enhances your own sense of fulfilment while driving the growth of your organisation and positively impacting your community.
Read this book to:
• Discover how customer experience excellence directly influences individual well-being, improving both personal and professional outcomes
• Reassess your life goals, redefine your purpose, and align your actions to create meaningful impact in your personal and professional life
• Gain practical insights into effective team collaboration and how it drives organisational success
• Learn to re-engineer processes to foster a culture of empathy, growth and improved customer experiences
• Follow a clear roadmap to achieving personal fulfilment and business development through
C
onnection,
A
uthenticity,
R
e-engineering and
E
volution