Contrary to popular belief, technical competency does not define a great employee. You won't find your best employees by asking a series of standard interview questions. And a resume does little to tell you whether an employee is going to be a superstar or a human-resources nightmare. In fact, when it comes to hiring and managing employees, we have been concentrating on the wrong attributes entirely. The Five A's is a true breakthrough in evaluating potential and current employees. By redefining the characteristics that determine whether an employee is ideally suited for a job, you can use The Five A's to quickly sift through the rubbish and build an engaged and well-trained workforce.